Privacy Notice

Introduction Quality Care Time ("we," "our," "us") is committed to protecting and respecting your privacy. This privacy notice explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and relevant data protection laws.

Who We Are Quality Care Time provides home care support. We are the data controller of the personal data we process. For any questions about this notice, please contact us at:

Contact Details:

• Email: [info@qualitycaretime.org]

• Phone: [0203 488 3182]

• Address: [15 Western Parade, New Barnet EN5 1AH]

What Data We Collect We may collect and process the following categories of personal data:

1. Personal Identification Information:

   • Name, date of birth, gender.

   • Contact details (e.g., address, phone number, email).

2. Health Information:

   • Medical history, care plans, and other relevant health-related data (only with your explicit consent).

3. Financial Information:

   • Payment details, bank account information.

4. Usage Data:

   • Information about how you use our website and services (e.g., IP address, browser type).

5. Other Information:

   • Any other personal information you provide directly to us.

How We Use Your Data We use your personal data for the following purposes:

• To provide care services and support.

• To communicate with you about your care plan or our services.

• To comply with legal obligations and regulatory requirements.

• To improve our services and website.

• For billing and financial management purposes.

Legal Basis for Processing Under the UK GDPR, we rely on the following legal bases for processing your data:

• Consent: Where you have explicitly agreed to the processing of sensitive personal data (e.g., health information).

• Contractual Necessity: To provide the services you have requested.

• Legal Obligation: To comply with applicable laws and regulations.

• Legitimate Interests: For internal administration and service improvement (where such interests do not override your rights).

How We Protect Your Data We implement appropriate technical and organizational measures to ensure the security of your personal data, including:

• Data encryption and secure storage.

• Access controls to restrict unauthorized access.

• Regular security assessments and staff training.

Sharing Your Data We may share your data with:

• Healthcare professionals involved in your care (e.g., doctors, nurses).

• Regulatory bodies and law enforcement (where required by law).

• Service providers and contractors who assist us in delivering our services.

We will never sell your personal data to third parties.

Data Retention We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this notice or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

Your Rights Under the UK GDPR, you have the following rights:

• Access: Request access to the personal data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request the deletion of your data (subject to certain conditions).

• Restriction: Request the restriction of data processing in certain circumstances.

• Objection: Object to processing based on legitimate interests.

• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise your rights, please contact us using the details provided above. We will respond to your request within one month.

Cookies and Website Tracking Our website uses cookies to improve your browsing experience. For more information, please refer to our Cookie Policy.

Updates to This Privacy Notice We may update this notice from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates.

Complaints If you are unhappy with how we handle your personal data, you may contact us at the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk

• Phone: 0303 123 1113

Thank you for trusting Quality Care Time with your personal data.